This Privacy Policy explains what personal data aj328 collects, how it is used, who it may be shared with, and what rights you have over your information. We are committed to handling your data with transparency, integrity, and the highest standards of security.
Every page and transaction on aj328 is secured by 256-bit SSL encryption — the same standard used by international banks and financial institutions. Your data travels encrypted at every step.
aj328 does not sell, rent, or broker your personal information to advertisers, data brokers, or unaffiliated third parties. Your data is used only to deliver and improve the services you signed up for.
You have the right to access, correct, export, or request deletion of your personal data at any time. Submit a data request to our support team and we will respond within the timeframes set out in this policy.
We use only essential and performance cookies to keep the platform functioning correctly. No cross-site tracking cookies are placed without your knowledge. Cookie settings can be managed via your browser preferences.
aj328 collects only the data that is genuinely necessary to provide, secure, and improve the platform. We do not collect data speculatively or hold it for longer than required for its stated purpose.
In the unlikely event of a data security incident that affects your personal information, aj328 will notify affected Members as promptly as practicable and outline the steps being taken to contain and remediate the incident.
This Privacy Policy applies to all personal data collected and processed by aj328 in connection with the operation of the aj328.vip platform and all associated services, features, promotions, and customer support interactions. It applies to:
This policy does not apply to third-party websites, services, or platforms that may be linked to or from the aj328 platform. aj328 has no control over the data practices of third parties and encourages Members to review the privacy policies of any third-party service they use.
By registering an account with aj328 or by continuing to use the platform after this policy has been updated, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
aj328 collects the following categories of personal data:
| Category | Examples of Data Collected |
|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender, government-issued ID number (e.g., Indonesian NIK from KTP or passport number). |
| Contact Data | Email address, Indonesian mobile phone number, residential address (city and province level; full address required for KYC). |
| Account Data | Username, encrypted password, account creation date, account status, communication preferences, and responsible gaming settings. |
| Financial Data | Bank account name and number (for withdrawal processing), e-wallet account identifier, transaction history, deposit and withdrawal amounts in IDR, bonus balance history. |
| Verification Documents | Scanned or photographed copies of identity documents submitted during KYC verification (Indonesian KTP, passport, or equivalent). |
| Gameplay Data | Bet history, game session logs, wagering activity, game preferences, and win/loss records. |
| Technical Data | IP address, device type and operating system, browser type and version, session timestamps, and platform access logs. |
| Communications Data | Records of live chat conversations, email correspondence with support, and responses to surveys or promotions where you have opted in. |
| Usage Data | Pages visited, features used, navigation paths, time on platform, and referral source (how you arrived at aj328.vip). |
aj328 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where identity documents submitted for KYC verification incidentally contain such information (e.g., a photograph on an ID card). Such incidental data is not extracted, processed separately, or stored beyond what is necessary for identity verification purposes.
aj328 collects personal data through the following primary channels:
aj328 processes your personal data only for the purposes listed below. We do not use your data for any purpose incompatible with those for which it was originally collected without first obtaining your consent or establishing a new legal basis.
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Identity Data, Contact Data, Account Data |
| Processing deposits and withdrawals | Identity Data, Financial Data, Verification Documents |
| KYC identity and age verification | Identity Data, Verification Documents |
| Fraud prevention and AML compliance | Identity Data, Financial Data, Technical Data, Gameplay Data |
| Platform security and access control | Technical Data, Account Data |
| Customer support and dispute resolution | Identity Data, Account Data, Communications Data, Gameplay Data |
| Responsible gaming monitoring | Gameplay Data, Account Data, Financial Data |
| Service improvement and analytics | Usage Data, Technical Data, Gameplay Data (aggregated and anonymised) |
| Promotional communications (opt-in only) | Contact Data, Account Data, Gameplay Data |
| Legal and regulatory compliance | All categories, as required by applicable law |
Where aj328 uses your data for service improvement or analytics, this is conducted on an aggregated and anonymised basis wherever possible, so that individual Members cannot be identified from the resulting data sets.
aj328 processes your personal data under one or more of the following legal bases, depending on the specific processing activity:
Where processing is based on legitimate interests, aj328 conducts an internal balancing assessment to confirm that its interests do not override the privacy rights and reasonable expectations of the Members whose data is being processed.
aj328 does not sell or rent your personal data to any third party. Data may be shared with the following categories of recipients, solely to the extent necessary for the stated purpose:
aj328 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, and financial record-keeping obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account and identity data (active account) | For the duration of the account's active status, plus 5 years following account closure. |
| KYC verification documents | 5 years from the date of verification, in line with standard AML record-keeping requirements. |
| Financial transaction records | 5 years from the date of each transaction. |
| Gameplay and bet history | 3 years from the date of each session or bet. |
| Customer support communications | 3 years from the date of the last interaction in each support thread. |
| Marketing communications data (opt-in) | Until you withdraw consent or unsubscribe, plus 1 year for record-keeping. |
| Technical and usage logs | 13 months from the date of generation, on a rolling basis. |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Where anonymisation is used, the resulting data may be retained indefinitely for statistical and analytics purposes.
In cases where an account has been suspended or banned due to fraud, AML concerns, or breach of our Terms & Conditions, aj328 reserves the right to retain relevant data for an extended period as required to support any ongoing investigation, legal proceeding, or regulatory inquiry.
aj328 implements a multi-layered security architecture to protect personal data against unauthorised access, disclosure, alteration, and destruction. Key security measures in place include:
Despite these measures, no online platform can guarantee absolute security against all possible threats. In the event of a data security incident, aj328 will respond in accordance with its incident response procedures and will notify affected Members as set out in this policy.
aj328 uses cookies and similar technologies (such as local storage and session tokens) to operate and improve the platform. Cookies are small text files stored on your device by your browser when you visit a website.
aj328 uses the following categories of cookies:
aj328 does not use advertising or cross-site tracking cookies. No third-party advertising networks are permitted to place cookies on the aj328.vip domain.
You can control cookie behaviour through your browser settings. Most browsers allow you to block, delete, or be notified of cookies. Note that disabling strictly necessary cookies will affect your ability to log in and use core platform features. Disabling performance or functional cookies will not prevent you from using the platform, but may reduce the quality of your experience.
As a Member of aj328, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team as described in Section 15.
aj328 will respond to verified data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days with notification. All requests must be submitted to our support team and may require identity verification before they are actioned, to protect your data from being disclosed to an unauthorised third party.
Please note that certain rights are subject to limitations where overriding legal obligations (such as AML record-keeping requirements) require aj328 to retain specific data regardless of a deletion or restriction request. In such cases, aj328 will explain the applicable limitation in its response to your request.
The aj328 platform is strictly intended for adults aged 21 and over. aj328 does not knowingly collect or process personal data belonging to individuals under the age of 21. Age verification is conducted as part of the KYC process prior to approving any withdrawal.
If aj328 discovers that personal data has been collected from an individual who was under 21 at the time of registration, the following steps will be taken immediately:
If you believe that a person under the age of 21 has registered an account with aj328, please contact our support team at [email protected] and we will investigate and action the report promptly.
aj328 operates internationally and some of the third-party service providers it engages — including cloud hosting providers, game studio partners, and KYC verification services — may be located in jurisdictions outside Indonesia. As a result, your personal data may be transferred to and processed in countries other than the country in which you are based.
Where personal data is transferred internationally, aj328 takes steps to ensure that an appropriate level of protection is maintained, including:
By registering an account with aj328, you acknowledge that your personal data may be transferred and processed internationally as described in this section, subject always to the protections described above.
The aj328 platform integrates with third-party services to deliver certain features, including game content from studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Pocket Games Soft, and Spribe. These integrations are necessary to operate the platform but involve limited data exchange as described in Section 6.
The aj328.vip website does not contain links to external websites. However, should you independently navigate to any third-party website — including websites operated by game studios, payment providers, or other parties referenced on this platform — you do so at your own risk and subject to those third parties' own privacy policies. aj328 accepts no responsibility for the data practices of third-party websites or services not under its direct control.
aj328 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, aj328 will notify registered Members via the email address on their account at least 7 days before the changes take effect, and will update the "Effective Date" displayed at the top of this document.
Your continued use of the aj328 platform following the effective date of any amendment to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any material change, you should close your account and cease using the platform before the amended policy takes effect. Please contact support to arrange the closure of your account and the withdrawal of any remaining balance.
We recommend bookmarking this page and reviewing it periodically so you remain informed of how aj328 handles your personal data.
For any privacy-related enquiry, data rights request, or concern about how aj328 handles your personal data, please contact our support team using the channels below:
When submitting a data rights request by email, please use the subject line "Privacy Request – [Your Username]" to ensure your message is routed to the correct team promptly. You may be asked to verify your identity before the request is actioned.
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